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Moved and Cancelled Service

Regular Visitor

Moved and Cancelled Service

I moved and cancelled my current service. Because where I am moving to Comcast does not service the area.

I just received a Bill for Services from March 18 to April 17, I cancelled service effective March 10 or the 11. I did this

online and I was just told that I can only do it by calling. Dispite the fact that I was chatting with the Billing and Account dept. they told they could not access my account to do that. I was told that I have to be inconvienced by either sitting on hold or waiting for someone to call back to get the service disconnected, I have suppose to have already done. Comcast is staying true to form, I have to do things 2 or 3 times for them to get it right, but they are on top of it when it comes to billing me.

 

Admin1

Re: Moved and Cancelled Service

Hi debbiebell2010 -- I can help with your disconnection issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will be able to place a disconnection request on your account with that information.

 

Click my name (ComcastZach) and click Private Message Me. 


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Regular Visitor

Re: Moved and Cancelled Service

ComastZach, For some reason not sure why I am not able to PM you. Could be a glitch I will try PMing again later.

sorry to say but Comcast is known in my book for these little glitches.

I did send in an email cancellation and somebody was suppose to call me back with in 2 days 

and again nobody has done so. If they have called they did not call when I stated was a good time to call.

This is very frustrating, as I am being billed for services that I am not using. And I don't want somebody who

moves in to the apartment after me to benefit from Comcast not cancelling my service. As the last time I checked

it was still listd as active and was not even listed as suspended.

 

Admin1

Re: Moved and Cancelled Service

debbiebell2010 -- Are you also user Debbie2010? If so, I have received your PM from that username. 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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