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More Horrible Billing Practices

SOLVED
Posted by
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Message 1 of 6
202 Views

I actually have another instance of this unfair residential billing fee that I found out from my mother this weekend. A couple of weeks ago her cable on the pole outside.was ripped apart by the dog in the neighbors yard. Her entire service was out for 2 days which included here security system. The tech came and fixed the line outside and only came into her house to check that her service was back on. This months bill for her had the $70 residential service fee. This is a 75 year old woman who is alone and can barely afford the regular rate let alone these other unwarrented charged.

5 REPLIES
Posted by
Official Employee

Message 2 of 6
165 Views

Hi, mross5150r. I just sent you a private message requesting your mother's account information so I can assist with that residential service fee. Please respond via private message with the requested information at your earliest convenience. Thanks.




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Posted by
Official Employee

Message 3 of 6
148 Views
Solution

Hey, mross5150r. Thank you for sending over your mother's account information. I've located her account and have adjusted her account's billing to take care of the $70 residential service fee. Please let me know if you need assistance in the future.




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Posted by
Official Employee

Message 4 of 6
120 Views

Thank you mross5150r, is there anything else we can assist you with?




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Posted by
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 Posting replies is the best way to get involved.
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Message 5 of 6
102 Views
If this refund has been processed then that should be all.
Thank you for your help.
Posted by
Official Employee

Message 6 of 6
95 Views

You're welcome. Feel free to reach back out if you need further assistance.




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