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Modem rental charge for self owned modem

Posted by
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Member Since: ‎05-15-2015
Posts: 4
Message 1 of 8 (279 Views)

Modem rental charge for self owned modem

I have always owned my cable modems. Last May I changed my TV package and ever since I get a $10 modem rental charge each month, I have to call and the charge is reversed every month. I have filed tickets to find a permanent solution. I never received a response. But this is super annoying to have to call every month. Comcast also wastes money sending me a notice saying that by mistake they have not charging me for the modem rental so expect a charge in the next bill. Has anyone been able to resolve this issue?

 

Thanks.

7 REPLIES
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,185
Message 2 of 8 (239 Views)

Re: Modem rental charge for self owned modem

Hi gerrardmacleod -- I reviewed this modem and your prior tickets. We were able to verify that your modem is Customer Owned. Due to a system error at the time we were unable to change this status. I am having our Inventory team review this again for correction. 




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Posted by
Regular Visitor
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 Posting replies is the best way to get involved.
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Member Since: ‎05-15-2015
Posts: 4
Message 3 of 8 (218 Views)

Re: Modem rental charge for self owned modem

Please let me know when the inventory team fixes this issue.

Thanks

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,185
Message 4 of 8 (216 Views)

Re: Modem rental charge for self owned modem

Yes. We will update once this issue has been resolved. 




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Posted by
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Member Since: ‎05-15-2015
Posts: 4
Message 5 of 8 (182 Views)

Re: Modem rental charge for self owned modem

Do you have a status update? Could you remove the charge from the bill that is due 3/22? 

 

 

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,185
Message 6 of 8 (131 Views)

Re: Modem rental charge for self owned modem

We've been unable to change this status however we have been able to remove this charge from your bill. 




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Posted by
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Member Since: ‎05-15-2015
Posts: 4
Message 7 of 8 (112 Views)

Re: Modem rental charge for self owned modem

My account still shows the charge. And is the ticket to solve this problem still open?

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,185
Message 8 of 8 (70 Views)

Re: Modem rental charge for self owned modem

The charge has been removed from your account however online billing won't update this until your next statement prints. We have it updated through our main system. The ticket for this is still open. 




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