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Lower monthly bill

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Lower monthly bill

I have been a Comcast customer for 3 years. I have cable, internet, and phone services. My bill has gotten too expensive and I can no longer afford it. I called this morning and spoke to a customer service representative to see what options I may have in lieu of cancelling my service. I was not at all impressed with the response I got. The representative I spoke to seemed like she couldn't care less whether or not I cancel my account. I immediately called Verizon to get some information about what they can offer. So far it seems they can offer a slightly better deal and the representative I spoke with gave me a far more favorable impression.

 

Has anyone had any luck with lowering their monthly bill? I generally do like the service. I don't necessarily want to cancel but I can no longer continue to pay such a high rate. Any tips or advice would be appreciated!

 

Thanks-

Jessica Grunert

New Poster

Re: Lower monthly bill

I had the same experience... Go figure!

 

I have reached out via phone with no avail. I am being told that I will have to lose service and pay more money than I was. What is going on Comcast? I have been a loyal customer for 7+ years and now I am looking at cancelling all together.

Official Employee

Re: Lower monthly bill

Hi Jessica, thank you for reaching out and thank you for being a customer.  I can assist going over current promotions I have available and see if there is any way to save you monthly.  Could you please send me a private message with your account information (name on account, address and account number).

 

Thank you


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Official Employee

Re: Lower monthly bill

Hi smoldovanskiy, I am showing ComcastJoeTru has reached out to you on your post.

 

Thank you


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
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Mark a Best Answer!solution Icon

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