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Looking for Internet pricing

Regular Visitor

Looking for Internet pricing

Like many others, I opened this month's bill and got a shock. I want to drop my tv package and just have a Internet plan.  I stopped in the store and they said I would need to call the retention dept number. 

 

thank you

Bronze Problem Solver

Re: Looking for Internet pricing

Hopefully, they provided you with the number.  1-800-COMCAST is the only one Comcast has published for customer assistance.  There are also non-phone ways: 

Chat: https://support.xfinity.com/chat

Facebook: https://www.facebook.com/comcast/

Twitter: https://twitter.com/comcastcares or by using @ComcastCares

Regular Visitor

Re: Looking for Internet pricing

No they didn’t provide a number.

Thank you
Bronze Problem Solver

Re: Looking for Internet pricing

Darn.  You can get to retention by calling the general one and asking.  Might not happen the first time, but sooner or later someone will transfer you.  Some folks report quicker action via the social media sites.  Alternatively, one of the Comcast folks here may help.  They answer questions in the order they arrive, so give them a day or two.  Best of luck!

 

 

Official Employee

Re: Looking for Internet pricing

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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Frequent Visitor

Re: Looking for Internet pricing

Shane, can I get a price as well.
Official Employee

Re: Looking for Internet pricing

Absolutely, can you verify your account information for me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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