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Long time customer looking to downgrade to Internet only plan

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Regular Visitor

Long time customer looking to downgrade to Internet only plan

I've been a long time customer with Comcast (over 17 years) and would like to downgrade to an Internet only plan, as we no longer watch enough TV to justify the cost, and we are looking reduce our bills with our growing family. When I try to shop plans online, I'm getting offers that are much higher in price than what new customers are being offered. Is there anything that can be done to help a loyal long term customer out?

Accepted Solution

Re: Long time customer looking to downgrade to Internet only plan

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

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Frequent Visitor

Re: Long time customer looking to downgrade to Internet only plan

Good luck, I'm trying to lose my phone!
Regular Visitor

Re: Long time customer looking to downgrade to Internet only plan

I'm in the same situation.  I came here hoping to see what is available for current customers.

Official Employee

Re: Long time customer looking to downgrade to Internet only plan

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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