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Letter from Comcast advises that I will be charged $10 monthly for Xfinity modem I do not have

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Posted by
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Message 1 of 4
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Been waiting for Chat to connect for 45 minutes.

Happily the letter said they will not charge me for the modem I do not have retroactively.

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Posted by
Bronze Problem Solver

Message 2 of 4
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Well, that's positively decent of them.  Comcast does this a lot, unfortunately.  It's happened to many of us here who own our own equipment. Comcast knows you don't rent. Perhaps one of the employees here may help;  otherwise, <Edited for violating forum guidelines: "Soliciting">

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Posted by
Bronze Problem Solver

Message 2 of 4
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Solution

Well, that's positively decent of them.  Comcast does this a lot, unfortunately.  It's happened to many of us here who own our own equipment. Comcast knows you don't rent. Perhaps one of the employees here may help;  otherwise, <Edited for violating forum guidelines: "Soliciting">

Posted by
Official Employee

Message 3 of 4
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Hello davidanders. I can assist with your modem charge concern. I'll need to access your account to research this. Please send me a private message and include your full name, service address, and account number so I can take a look. 




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Posted by
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Your post was removed to a secure, inaccessible location for a violation of Forum Guidelines [off topic]. If you are not familiar with our Guidelines you may review them here.