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Large credit due and misapplied payment

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Large credit due and misapplied payment

Due to previous equipment issues (technician installed incorrect equipment at initial installation) and was out twice before someone recognized the issue, I'm owed a large credit that conveniently doesn't seem to show.  I've called several times, getting a new representative each time and again, only one seemed to be able to even figure out what is owed but after months, my credit still isn't reflected on my bill.  The bill total doesn't even add up - a whole other issue.  I've tried through chat as recently as 6/8 and was told it was escalated however nothing is showing and no one has contacted me even though I was told no more than 3 days. There have been other billing issues as well.  I was a brand new customer as of August of last year.  This is really making me regret my decision.  Can someone point me to a rep or supervisor that can actually resolve this?

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