Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,870

members

1,515

online

29,239

topics

Top

Internet and Mobile Accounts Linked

New Poster

Internet and Mobile Accounts Linked

Just saw an Xfinity commercial saying "New Subs" can get both services linked, I've been waiting on this since getting xfinity mobile on day 1, when can I expect to get this as a current sub???

Official Employee

Re: Internet and Mobile Accounts Linked

 

darkwolf292000, what do you mean by "linked"? They are "linked" in so much as you cannot have XFINITY Mobile service without having XFINITY Internet first.

 

The XFINITY Mobile bill is separate from your internet and other residential services bill though. 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Internet and Mobile Accounts Linked

Commercial said new accounts would have internet and mobile as 1 account, mine are 2 separate accounts
Official Employee

Re: Internet and Mobile Accounts Linked

 

darkwolf292000, this is not something I have seen. Current customers get unlimited talk, text, and 100MB shared data included with their residential services. This is the only way I know them as "linked". 

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 206 views
  • 0 kudos
  • 2 in conversation