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Installation billing

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Installation billing

I originally opted for the self-install kit, which did not work so I needed a professional install. However, I was charged twice for a professional install. On my bill it says 8/13 Install Fee- Professional Install and on 8/23 Professional Install-In Home Service Visit. Each "install" I was charged $60. I only had someone come to my house once so I should not be charged. I'd love to have some feedback, thanks.
Accepted Solution

Re: Installation billing

Thank you for verifying your account information for me via private message, cravercam4. I've applied a $60 credit to your account to cover the second installation fee you were assessed. You'll see this credit reflected on your next billing statement. Please let me know if you need further assistance.

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Official Employee

Re: Installation billing

I've replied to your private message, cravercam4. Please respond via private message with the requested verification information at your earliest convenience. Thank you.


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Official Employee

Re: Installation billing

Thank you for verifying your account information for me via private message, cravercam4. I've applied a $60 credit to your account to cover the second installation fee you were assessed. You'll see this credit reflected on your next billing statement. Please let me know if you need further assistance.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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