Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,291

members

1,140

online

29,947

topics

Top

Increase in price for Internet

ANSWERED
New Poster

Increase in price for Internet

Just trying to get to sales department through live chat. Last year I was able to go through to sales department live chat easily when I ask for transfer, but I keep getting the same agent. The same agent refuses to transfer me over because apparently he can offer me a better promotional deal. After numerous times of saying I am not looking for TV bundle packages. He then insist on me getting a lower internet plan with TV bundle which really doesn't help if we have over 6 devices in the house that uses internet. Currently have 150/20 plan. Every year xfinity always call me over the phone to offer me a better promotional plan when contract is about to expire. I have received 2 phone calls couple months back and was suppose to receive a call back which I never received. I stuck through xfinity even after having bad internet problems for 2 months during my contract and yet this is how xfinity treats loyal customers. Is there any representative that can assist me and offer me a lower cost contract promotional deal? or should I look for other options at this point.

 

-Anthony

Accepted Solution

Re: Increase in price for Internet

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

View answer in context
Official Employee

Re: Increase in price for Internet

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 475 views
  • 0 kudos
  • 2 in conversation