Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,870

members

1,395

online

29,239

topics

Top

In-home Service Visit

Regular Visitor

In-home Service Visit

When I moved to my new address I had to set up service for Comcast as it was set up for DirectTV. I asked three different customer service representatives at different times if this would cost me anything and all three said, it is free to have a service visit to just set up internet outside. It only costs money if they have to adjust your connection inside or get you connected. The service agent came and he only set up my internet outside, I finished the setup inside myself. Yet I was still charged on my bill!! Can't say I'm surprised, this has happened to me many times before that I was given different information from Comcast customer service people vs. the actual reality of my bill. I need this $60 fee taken off.

Official Employee

Re: In-home Service Visit

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 293 views
  • 0 kudos
  • 2 in conversation