Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,031

members

1,399

online

28,897

topics

Top

I was charge of $60 Technician Fee without information

Frequent Visitor

I was charge of $60 Technician Fee without information

I had problems with my Xfinity On Demand error code and after multiple calls with the Tech dept, they cannot fixed it so they opted to have a tech come in. Multiple ties the tech come in and couldnt fixed it so I kept calling. After 4 tries of tech coming in, the on demand was fixed and to my surpries, I was charge with $60 without me being informed because it is inside my house. I called the billing department which is located in Asia, Philippines and spoke to 3 different person (Hiro - Badge Number ->+ and Jane Supervisor Code !FI and Executive Manager - Louie N~) ) and was on the phone for more than an hour. Unfortunately they where not able to fixed the problem and offering me $30 discount which I didnt accept. Why would I pay a service I wasnt informed that they will perform and I need to pay for it? It should be the responsibility of Xfinity to inform customer prior to performing a service that they would be billed. We didnt even sign and paper or contract. I was hoping someone could help here or point me to the Legal team to speak too. Thanks!

Frequent Visitor

Re: I was charge of $60 Technician Fee without information

anyone in comcast here? My reply keeps getting deleted.

Official Employee

Re: I was charge of $60 Technician Fee without information

Hello snoop2681. I can assist in reviewing the technician visit charge on your account. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: I was charge of $60 Technician Fee without information

Sent private message.
Frequent Visitor

Re: I was charge of $60 Technician Fee without information

Waiting for your reply @Comcast Joe Tru.
Official Employee

Re: I was charge of $60 Technician Fee without information

@snoop2681. Apologies for my delay in getting back to you. I have received and responded to your private message. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: I was charge of $60 Technician Fee without information

Responded again as I dont see any solution provided. Thanks!
Frequent Visitor

Re: I was charge of $60 Technician Fee without information

Anything else you need Comcast Tru Joe?
Official Employee

Re: I was charge of $60 Technician Fee without information

@snoop2681. I responded again to your private message, as I am requesting more information in order to assist you. Let's please continue the conversation via Private Message. Thank you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 8 replies
  • 389 views
  • 0 kudos
  • 2 in conversation