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I spoke to an in-store rep and a customer service rep over the phone...

New Poster

I spoke to an in-store rep and a customer service rep over the phone...

Both persons assured me that I would have a $0 remaining account balance, as my account is closed and I now I have recieved a bill for $80. I would like this addressed, however, when I attempt to use the online chat it will not allow me to access as my closed account number is "invalid". 

Service Expert

Re: I spoke to an in-store rep and a customer service rep over the phone...


@CMMCGLYNN wrote:

Both persons assured me that I would have a $0 remaining account balance, as my account is closed and I now I have recieved a bill for $80. I would like this addressed, however, when I attempt to use the online chat it will not allow me to access as my closed account number is "invalid". 


Were you in a contract with 8 months left?  If so, the $80 would be an Early Termination Fee.




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Official Employee

Re: I spoke to an in-store rep and a customer service rep over the phone...

 

CMMCGLYNN, let's take a look at your account balance. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.


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