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How do I get credit for service outage?

New Poster

How do I get credit for service outage?

How do I get credit on my account for the service outage in my area? 

Bronze Problem Solver

Re: How do I get credit for service outage?

You'll need to call and request it.  It's not automatic.  But it shouldn't be a problem.

Service Expert

Re: How do I get credit for service outage?


soccredude wrote:

How do I get credit on my account for the service outage in my area? 


Are you a Hurricane Harvey victim?




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Official Employee

Re: How do I get credit for service outage?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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