Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,174

members

1,274

online

29,285

topics

Top

Hotspot acceess

Frequent Visitor

Hotspot acceess

I have been using an xfinity hotspot for emergency access.  Twice I have selected the two hour pass and have noticed that I am being charged an extra dollar.  Yesterday I noticed I was charged $1.00 twice.  I would like someone to tell me I am being charged more than the rate it shows.  I have never authorized an extra charge.

  

Official Employee

Re: Hotspot acceess

Hi, Benoit001 - Please reach out to our XFINITY WiFi Hotspot On Demand team at 1-866-489-0919 (24/7 line). They can assist you with your billing concern. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Hotspot acceess

ComcastElla I don't see why I need to call another telephone number for this information.   It seems no one at Comcast knows the answer to this question. I was supposed to be charge 3.95 and someone in their infinite wisdom  added 2 $1.00 charges  I only authorized a charge of $3.95.  If they can add 1.00 to the charge they could add any amount. 

Official Employee

Re: Hotspot acceess

@Benoit001 - The problem is that I cannot see the charges since they don't process via your TV service account. We have just one team that handles XFINITY Hotspot WiFi accounts, charges, and troubleshooting. Please contact them and they will be able to provide you explanations about the charges. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 300 views
  • 0 kudos
  • 2 in conversation