Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,537

members

1,177

online

28,994

topics

Top

Higher additional fees and services compared to old plan

ANSWERED
Regular Visitor

Higher additional fees and services compared to old plan

I have a similar plan to what I've been using for the past 2-3 years. I realize the equipment fees are what they are, but after my base $169.99 and equipment fees, I'm paying another $40.27 in taxes, service fees, additional, etc.

 

This is way different compared to my last plan, which I paid around $180 after all fees and equipment rentals. Is there a reason why I'm paying so much more than my previous plan when it's basically the same exact setup? (Aside from adding the X1 dvr box which replaced my HD DVR.)

Accepted Solution

Re: Higher additional fees and services compared to old plan

Hi jpmgsxr. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you. 

View answer in context
Official Employee

Re: Higher additional fees and services compared to old plan

Hi jpmgsxr. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 305 views
  • 0 kudos
  • 2 in conversation