Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,088

members

1,224

online

29,269

topics

Top

Help

New Poster

Help

Anyone know how to contact the customer solutions Department in Harrisburg? I am one month and over eight hours on the phone with Comcast trying to get my $2079 dollars refunded. The supervisor promised to call back by Friday and if not I should call today and ask for her after one hour on the phone today they tell me they can't transfer me. This is systematic customer abuse
Official Employee

Re: Help

Hello Chv1. We apologize for any inconvenience. The only way to reach your local customer solutions department would be by calling our toll free phone number.  I can assist in reviewing your request for refund. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 278 views
  • 0 kudos
  • 2 in conversation