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Help with Billing

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Frequent Visitor

Help with Billing

I am posting in hopes you can help with my account.  For the longest time I was paying $49.99 a month for my internet.  Recently my March bill jumped to $72.54.  

 
I hope we can work on getting my bill back to $49.99 like I was paying. I have been a loyal customer for a long period of time.
 
Please let me know if there is anything you can do.
Accepted Solution

Re: Help with Billing

Hi Jophy, I can assist going over current promotions with you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you

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Official Employee

Re: Help with Billing

Hi Jophy, I can assist going over current promotions with you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


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Frequent Visitor

Re: Help with Billing

sent you a PM

Official Employee

Re: Help with Billing

Hi Jophy, I have responded to your private message.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
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Frequent Visitor

Re: Help with Billing

Sorry for my late response. Sent you another PM

Official Employee

Re: Help with Billing

Hi Jophy, I have responded to your private message.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Official Employee

Re: Help with Billing

Hi Jophy, thank you for working with me via private message and glad we were able to find another promotion for you.  Please let us know if you have any questions/concerns in the future.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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