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HELP!! Comcast wrongly sent me to collections

Regular Visitor

HELP!! Comcast wrongly sent me to collections

Comcast told me my remaining balance when I called after canceling was $19 which I paid. They also told me I needed to pay a cancellation fee which I disputed. They sent me a bill saying my account was under review and I did not need to pay anything that was included in the mailer that was sent. Well, today I got a letter from a debt collector saying Comcast sent me to collections. Please help - this is unjust and they won’t help me when I call!
Official Employee

Re: HELP!! Comcast wrongly sent me to collections

Hi Almoses85, 

 

I can help review your account and help address your concerns. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 


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Regular Visitor

Re: HELP!! Comcast wrongly sent me to collections

This person was not helpful at all and never responded to my last message when I sent screen shots of the information they asked for. This just goes to show that Comcast is practicing incredibly shady business practices. Once I return to an area that offers their service, I still will not be using it. I would rather not have TV services at all than to have to utilize Comcast. 

Regular Visitor

Re: HELP!! Comcast wrongly sent me to collections

image1.pngimage2.png

 

As you can see, I have included the bill that said we were not required to pay as the acount was under review. I then called last week to see if I could find out the result and was told I needed to pay $19.99 which you can see in the other photo. Once that was paid, it said my balance was $0. 

Service Expert

Re: HELP!! Comcast wrongly sent me to collections

If you were in a contract at the time you canceled you would owe an early termination fee [ETF].  That $19.99 was probably for the bill itself.  [Your images are far too small to see, btw, but if they included your account number, that's probably for the best.]




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Official Employee

Re: HELP!! Comcast wrongly sent me to collections

@Almoses85

 

Thanks for reaching out again. I wasn't ignoring you. I was out of the office sick, and am off on Sunday's and Monday's your screenshot and will be replying to your private message shortly. 


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