Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,727,216

members

50

online now

1,889,158

discussions

Back to Top

HD Technology Fee Erroneously Billed - Only have a cable card

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
260 Views

Starting in November of 2016, my account has been billed for the HD Technology Fee when I only have a cable card (no other Comcast Equipment).  It is my understanding, that the HD Technology Fee should not apply to my account.  Please issue a refund for all months the fee was charged and remove the fee from my account prospectively.

1 REPLY
Posted by
Official Employee

Message 2 of 2
178 Views

Hi pquiroz23, apologies for the inaccurate information but HD Technology fee is required for HD service with Cable Cards.  Please let me know if you have any additional questions.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon