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HBO Go and Website

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HBO Go and Website

I am unable to login to HBO Go or the HBO website even though HBO is included in my package. No matter what I do it keeps directing me to a page to add on channels. I’ve called support twice. They were suppose to research the issue and call me back. It’s been a few weeks and I’ve heard nothing.
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Official Employee

Re: HBO Go and Website

 

Hello JustinW28, I can assist you with getting this issue taken care of. Do you get an error message when trying to sign in? Have you tried streaming from our website or from our Xfinity Stream app? Please send me a private message verifying following information:

 

-First and last name of the account holder

-Primary phone number on the account

-The street address associated with your services

-Full account number

 

 To send a private message, click on my name "ComcastAmir", then click private message me.




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