Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,678

members

1,619

online

29,021

topics

Top

Getting a new promotion as an existing customer

Regular Visitor

Getting a new promotion as an existing customer

I really don't feel like playing the fake cancellation game to get a new rate.

My local rep used to help me with all my questions but he's no longer with Comcast. Is there a way to find out who my current rep is, or is there another way to get a good promotional rate without planning the call in game?

Frequent Visitor

Re: Getting a new promotion as an existing customer

Comcast may be changing their strategy as far as making promotions available to existing customers.  The first tier of Customer Service may not be able to do it, but they will transfer you to someone who can.  That has been my experience at least the past couple renewals.  To watch out for is with promotional rates, you are agreeing to a time committment and pay a penalty if you canel before your contract is up.

Official Employee

Re: Getting a new promotion as an existing customer

Hey @Czarqwerty

 

I can help look for offers that are available to you. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 220 views
  • 0 kudos
  • 3 in conversation