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Frustrated over big jump in cable bill

Regular Visitor

Frustrated over big jump in cable bill

I've been a Comcast customer for decades, but recently was shocked by a 2X increase in my bill!!

 

I called to see what could be done to bring my bill back to something reasonable and was unbelievably frustrated by the response I received, which was that I could lose most of my tv channels and still pay way more!

 

Oh, and I was told that Comcast doesn't support cable cards anymore, so I'd lose my TiVo as well.

 

 

Gold Problem Solver

Re: Frustrated over big jump in cable bill


Krakem wrote: ... Oh, and I was told that Comcast doesn't support cable cards anymore, so I'd lose my TiVo as well.

That's incorrect. FCC Rules require Comcast to supply and support CableCards: For reference the FCC rule is 47 CFR 76.1205b (see https://www.law.cornell.edu/cfr/text/47/76.1205).

 

Also see https://www.xfinity.com/support/cable-tv/about-cablecards/.

Official Employee

Re: Frustrated over big jump in cable bill

Hi Krakem, apologies for your frustrations when calling in, I can assist going over current promotions with you and see if there is a way to save you monthly.  Could you please send me a private message with your account information (name on account, address and account number).

 

Also, I can confirm that Cable Cards are still supported with Comcast

 

Thank you


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Regular Visitor

Re: Frustrated over big jump in cable bill

Thanks for confirming that cable cards still work - someone needs to tell that to the CSR team since they told me that they were "grandfathered in" and that if I decided to discontinue with Comcast I couldn't use Tivo in the future.  Rather dishonest statement I'd say.

 

I will private message you on my crazy high cable bill.

Regular Visitor

Re: Frustrated over big jump in cable bill

Sent private message.  Got no reply.

New Poster

Re: Frustrated over big jump in cable bill

Check out Toast.net

Official Employee

Re: Frustrated over big jump in cable bill

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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Re: Frustrated over big jump in cable bill

Your post has been removed to a secure, hidden area for violating Forum Guidelines [one word post; using all caps]. If you are not familiar with the Guidelines you may review them here.

Official Employee

Re: Frustrated over big jump in cable bill

Hi Krakem, 

 

I was unable to locate a private message from you. If you still need assistance, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


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