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I have been facing slow internet speeds for the past 40+ days until it got resolved on 23rd August 2017. I reached out to the Chat support on 4th August as the slow connection speed had become unbearable and asked them to resolve the issue over phone which they were not able to. So he mentioned he is going to arrange for a Tech Support visit. I refused it as I already had a past experience of a 60$ charge when my TV connection had issues during March 2017 where the Technician visited my home and did nothing other than verifying the outside connection. So I wanted to check if everything is proper at my before going to Comcast once again. So I found all my devices and cables working properly and reached out to Comcast support again on 19th Aug. This time the chat personnel again was not able to resolve the issue over phone after 1 hour of troubleshooting. Then he said he will arrange for Tech Support visit to my home, I clearly mentioned that there is no issue at my home as all the devices that I am using are new and it is functioning properly. He insisted that it can only be resolved through a Tech Visit and I have no other option other than to agree in order to resolve the connection issue. Then I clearly asked that I was charged for a Tech Support Visit few months back and I am not willing to pay any charges this as there is no issue at my home. He confirmed that this time it will not be charged. I confirmed that 2-3 times on chat and he always insisted that this is not chargeable. The Tech Support Guy came and found no issue at my home and he said that there is some noise/interference issue from the point in which the connection is sent to my house. He went away for 20 minutes and made some changes (I am not sure where it was) and came back to my home and informed me to check, it was working properly after that. Now the problem is when my bill came this month, I find a Charge of 60$ for the Tech Support Visit. Then I contacted the Customer Care for reversing this but he was blatantly repeating the same sentence that "Tech support visit is chargeable because they had arranged it to resolve my issue". I spoke to him for an hour and half explaining him that he did not do anything inside my house to fix it. He refused to accept my argument and said I have to pay. Then I asked him to disconnect the connection with immediate effect. This has spoiled my entire day and just left with mental agony for no issue at my end. I can share you the Chat transcript where the Representative confirmed that there would be no charge. I have been charged 100$ (20$ reversed) and taxes charged for this transaction on both these instances. This is becoming a tactic now and 2nd time has happened with me where the technician did nothing inside my home. Now I want the reversal for the 100$ from both instances since I have proof that this is repeatedly happening with me, I am planning to go to the attorney if these Charges are not reversed to me with the restoration of Internet connection. Please let me know how you want me to proceed with this.
Hello Indraraj. I can review the technician visit that you were charged for. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.
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Hello @Indraraj. I apologize for the delay in response. I have received your private message and I have responded.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
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