Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,543

members

1,274

online

28,994

topics

Top

Extra charges due to unwanted services

New Poster

Extra charges due to unwanted services

I signed up for Xfinity a few months back and went in to make a payment this morning. To my surprise a saw a huge unpaid balance as the result of TV and voice services that show I am signed up for but I never agreed or even setup. I called the Customer Service number and they told me to find the retention call back forum and have them deal with the issue. However, I cannot seem to find this 'forum' anywhere that the CS rep was referring too. Can someone help me with these extra charges?

Official Employee

Re: Extra charges due to unwanted services

Hi @matthewarthen

 

Sorry for the experience you've had while trying to get this resolved. I'd like to review your account to see what I can do to help make this right. Please keep in mind, if you subscribe to TV services there are taxes and fees that are not included in the cost of the package you signed up for. 

To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 176 views
  • 0 kudos
  • 2 in conversation