brittmcd1190 wrote: hi i wanted to know how many days after the posted due date do you have to pay the bill before they cut your cable off?n or if it cost extra to get an extension.
You will need to call 1-800-comcast & ask for the Billing department.
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Generally the service will not be cut off until AFTER the next bill is received.
The bill will have UNPAID BALANCE-Due Now, and the amount.
If you don't pay the bill, you may receive a "disconnect" notice from Comcast, with a pay by date.
Here is where it gets tricky. You would assume that it is ok to wait until as close as possible to the date to pay the bill. However, I was told by a Comcast rep that the pay by date is when the service would be cut off at the pole. (ok, it may not get cut off that day, the notice does say "on or shortly thereafter")
Up until that date, you may get a service interuption-pay your bill and service is restored.
If it's cut off at the pole, you may have to pay a reconnection charge charge in addition to the account balance and the next month's service charges.
Also, keep in mind that a "late charge" fee is tacked on to your next bill.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.