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Existing customer bundle?? How can I get some help?

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Posted by
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Message 1 of 7
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I am looking at my options.  I had a pretty good deal, but it seems there is a lot of competition out there right now and I'm not under an agreement with xfinity anymore.  
What have others done in the past when this has happened?  I'm looking at switching...it seems xfinity doesn't want to work with me on giving me a bundle deal, even if I increase my bundle and sign up again for a contract, but I have actually been happy with my service.  I spoke at length a few weeks ago and even before that with reps but they said "the bundles are only for new customers".  How dumb is that to reward a new customer but not an existing?  Seems silly.

Anyway, I'll stop my rant...anyone experienced a good outcome and stayed?

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Posted by
Official Employee

Message 6 of 7
492 Views
Solution

You're all set with the promotion we discussed in private message, DeanL1. Let me know if you need anything else! 

 

 




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6 REPLIES
Posted by
Official Employee

Message 2 of 7
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DeanL1, I have received your message and I'll respond to you there. 




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Posted by
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  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
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Message 3 of 7
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I replied.  I have corrected the issue.

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Posted by
Official Employee

Message 4 of 7
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Posted by
Official Employee

Message 5 of 7
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DeanL1, I see your private messages. I left the office by the time you replied. I'm back and will respond there. 




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Posted by
Official Employee

Message 6 of 7
493 Views
Solution

You're all set with the promotion we discussed in private message, DeanL1. Let me know if you need anything else! 

 

 




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Posted by
Service Expert

Message 7 of 7
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