Why does Comcast keep increasing equipment rental fees for no apparent reason?
A few months ago, my modem rental fee went from $5 to $7 per month. I contacted Comcast and had (more or less) the following conversation
Q: I've had the same modem since I began my service in March of 2009, don't I own the modem at some point?
Q: Well can I go buy a modem so I can stop paying this stupid perpetual rental fee?
A: Since you have phone service, No.
Q: So you have long since made your investment back on this modem but you are going to continue to charge me an ever increasing amount to have it and I can't provide my own modem because I have the audacity to have all 3 services through Comcast?
This month my HD DVR rental fee went up from $15.95 to $16.95. I know it isn't a big jump but it seems unusually arbitrary when these fees increase and some other providers don't charge equipment rental fees. I have one cable box and one modem. I have replaced the cable box a number of times due to problems with TV service and even installed new cable in my attic (Comcast wanted $90 an hour and a 2 hour minimum to run one line from my living room to my outside connection) when a tech suggested that this might be the problem.
So can anyone explain the equipment rental increases beyond "Comcast is doing it because they know they can get away with it"?
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