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Electronic Change Fee?

Posted by
Edited on
‎09-16-2011 08:32 AM

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Member Since: ‎09-16-2011
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Message 1 of 10 (2,770 Views)

Electronic Change Fee?

[ Edited ]

What is a

Electronic Change Fee?

I used the search bar, and nothing came up.

Of course the bill has no useful information. 

9 REPLIES
Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,299
Message 2 of 10 (2,764 Views)

Re: Electronic Change Fee?

Where on the bill is that located?

 

I'm wondering if that could be a fee charged if you downgraded or upgraded your Comcast services.

 

 




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Member Since: ‎08-14-2006
Posts: 6
Message 3 of 10 (2,625 Views)

Re: Electronic Change Fee?

It's supposed to be "Electronic Charge Fee." They can't even spell it right.

 

Comcast is now charging you $5 if you pay your bill electronically, which is preposterous. Even more ridiculous: snail mail does not have such a charge. It's supposed to be the reverse: it's more expensive for a company to handle snail mail, and they usually REWARD electronic-paying customers for keeping their costs down. But not Comcast, nooooooo.

 

You can also avoid the fee by paying your bill on the Comcast website with a credit card, or letting them have access to your checking account. Are you SERIOUS?

 

Trying to deal with this through live chat is nothing short of nightmarish. If you have ever seen the movie, "Pacific Heights," that is what it's like. Comcast is the Michael Keaton character.

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Member Since: ‎02-15-2008
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Message 4 of 10 (2,082 Views)

Re: Electronic Change Fee?

I just reviewed my bill and noticed that I was charged $10 for an Electronic Change Fee. I called Comcast and a CSR advised me that when I UPGRADED my service on 8/25/12, Comcast now charges a one-time fee of $5. So, not only was I overcharged (the CSR is crediting my account $5), I'm still trying to understand why a company would charge it's customer a FEE for UPGRADING their service!!! I am beyond dumbfounded about this charge!!!

Posted by
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Member Since: ‎05-21-2006
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Message 5 of 10 (2,031 Views)

Re: Electronic Change Fee?

FWIW, That fee has been charged for quite a while already... Both when upgrading or down grading service as well.

 

Not making light of it, I do agree!...

 

But wanna hear a funny one?  Recently I received a check in the mail for 47¢ from an insurance company.  Now- it cost them something to process the check, the paper that check was printed on,etc. and 45¢ for the stamp to mail it to me.....My DH wouldn't deposit it, he ripped it up and threw it in the trash.

 

 

 



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Member Since: ‎04-15-2013
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Message 6 of 10 (1,688 Views)

Re: Electronic Change Fee?

I have three of those on my first bill and I paid in cash in the store. I am still trying to figure it out. 

Posted by
Edited on
‎04-15-2013 12:14 PM

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Message 7 of 10 (1,684 Views)

Re: Electronic Change Fee?

[ Edited ]

awashburn242 wrote:

I have three of those on my first bill and I paid in cash in the store. I am still trying to figure it out. 



There is an Electronic CHANGE fee which they charge when you make service changes. That fee is $2.99

 

The CHARGE fee is for paying your bill over the phone. I'm not sure of the amount for this one is but at one time it was more than $2.99.

 

 




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Member Since: ‎04-15-2013
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Message 8 of 10 (1,677 Views)

Re: Electronic Change Fee?

I just had my issue resolved over the chat. Great service with it. I was actually charged this fee because I had to change my DVR 3 times and they gave me this charge for changing them. I had to change them because they didn't work right. Now everything is resolved. I understand the charge if it's something you choose to do on your own accord. They made it right since it was the faulty equipment that made me change. 

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Member Since: ‎12-05-2011
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Message 9 of 10 (1,267 Views)

Re: Electronic Change Fee?

Just another example of their long list of incompetence.  I dumped them because they simply could not install what I ordered in my home.  They got it wrong EVERY single time.  Of course, they had these electronic change fees on their.  I haven't and am not going to pay them a penny.  Comcast should be out of business as a cable provider.  They are pathetic.

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Member Since: ‎07-08-2012
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Message 10 of 10 (752 Views)

Re: Electronic Change Fee?

I just got an ELECTRONIC CHG FEE of $2.99 which will appear on my next bill and the best I can quess as to why, is it's because I turned in my Wireless Gateway yesterday. I bought my own router/modem gateway at Best Buy. I had been renting one from Comcast for a year. So I got penalized for turning in their property to them and activating another in order to keep their services.

 

If not that then the charge is from a change from an introductory internet special that just expired this billing cycle. I "had" to pick a new deal which was about $10 a month more expensive.

 

So either I was charged $2.99 for giving them back their Wireless Gateway which was in mint condition, or because I "had" to change to a $10 a month "more" expensive plan. Either reason seems like internet robbery to me.

 

But Comcast has a monopoly on wired and wireless services along with Verizon, AT&T and TimeWarner. They each stay out of the others territory and avoid upgrading to optical fiber transmission. You get worse service at higher price than most other countries of similar socio economic status as the USA.