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Ecco Billing

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Member Since: ‎08-14-2016
Posts: 2
Message 1 of 6 (286 Views)

Ecco Billing

In the last year Comcast billing has me totally frustrated.  This $10 Ecco charge is hidden in the billing.  It is totally unconstructional to charge $10/month to send you a paper bill, which comes to $120/year.  There is no utility company that has this practice.  I have been a loyal and very satisfied customer for 26 years until Ecco  arrived.  Considering writing to the newspaper or contacting the TV news.

5 REPLIES
Posted by
Edited on
‎08-14-2016 06:09 PM

Official Employee Digital Care

Member Since: ‎05-04-2016
Posts: 504
Message 2 of 6 (274 Views)

Re: Ecco Billing

[ Edited ]

Hello raymond4,

 

I apologize for any misunderstanding regarding Eco-Bill. However, there is no charge to receive paper bills. The $10.00 charge in questioning is actually a discount that a customer would receive for being enrolled in Eco-Bill & Auto Pay while subscribed to a qualified package. If you have any further questions or concerns, please let us know.




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Posted by
Edited on
‎08-15-2016 01:30 PM

Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 12,356
Message 3 of 6 (251 Views)

Re: Ecco Billing

[ Edited ]

ComcastSheoneka wrote: ... However, there is no charge to receive paper bills. ...

Ah, the twilight "science" of Marketing. Comcast will eventually render every word in the language meaningless if we let them, and turn all our brains to mush in the processes.

 

At an apartment I once rented, the management didn't charge a $10 "late fee" if your check didn't reach them by the 1rst; instead, they offered a $10 "on time discount" if the check reached them by the 1rst. What they called it hardly mattered. What mattered is that if you paid after the first, you paid $10 more.

 

Likewise with ecobill/autopay. Customers who want to receive a paper bill, or who don't trust autopay, pay $10 more then ecobill/autopay customers pay. Whether you call that $10 difference a "discount", a "penalty", or a "purple cow" hardly matters.

 

The $10 difference matters. Once again, Marketing doublespeak triumphs over common sense.

Posted by
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Member Since: ‎08-14-2016
Posts: 2
Message 4 of 6 (238 Views)

Re: Ecco Billing

I'm already enrolled in "autopay.  Are you saying if I enroll in ecco and autopay, I can still receive a monthly paper bill in the mail???

Posted by
Problem Solver

Member Since: ‎04-25-2016
Posts: 451
Message 5 of 6 (234 Views)

Re: Ecco Billing

Raymond4, 

 

You cannot still receive a paper bill in the mail. If you subscribe to Eco-Bill, you will receive a paperless bill, which is an exact replica of the paper statement. With Eco-Bill, each month a reminder is sent to your email address that will notify you that your bill is now available. 




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Member Since: ‎03-20-2017
Posts: 1
Message 6 of 6 (56 Views)

Re: Ecco Billing

I’m very disappointed in Comcast. I have been a loyal customer for over 30 years never has I been late for a payment. Now I just got off the phone with Tensiha and she even asked her supervisor about me continuing to pay my own bill electronically through my bank. She said her supervisor said there is no way around eco bill as of 01-01-2017 that is how the computers are set up. Very unsatisfied