Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,876

members

1,527

online

29,241

topics

Top

Early Termination Fee Due to Death of Family Member

Regular Visitor

Early Termination Fee Due to Death of Family Member

I am the Executor of my brother's estate. He passed away October 2, 2017 and when the court appointed me as executor, I returned his equipement, paid the balance due at that time. A couple of weeks later, I received a bill showing a balance of $129.21. I called Customer Service and was told that there was $200 due for early termination of his contract. I had paid part of this when I paid his final bill. When I explained the circumstances, the agent apologized and told me I would receive a refund of the overpayment of $70.79 .  A few weeks later, after not receiving the refund, I had an online chat with another Comcast agent and once again was told this matter would be resolved. Not only have I not received the refund, but the balance of $129.21 has now been sent to a collections agency.

 

It is outrageous that I have had to deal with the agony of losing my brother and now have to fight with Comcast. If I don't hear back from Comcast in the next few days to resolve this matter, I intend to file a complaint with the FCC.

Service Expert

Re: Early Termination Fee Due to Death of Family Member


Fitness2 wrote:

I am the Executor of my brother's estate. He passed away October 2, 2017 and when the court appointed me as executor, I returned his equipement, paid the balance due at that time. A couple of weeks later, I received a bill showing a balance of $129.21. I called Customer Service and was told that there was $200 due for early termination of his contract. I had paid part of this when I paid his final bill. When I explained the circumstances, the agent apologized and told me I would receive a refund of the overpayment of $70.79 .  A few weeks later, after not receiving the refund, I had an online chat with another Comcast agent and once again was told this matter would be resolved. Not only have I not received the refund, but the balance of $129.21 has now been sent to a collections agency.

 

It is outrageous that I have had to deal with the agony of losing my brother and now have to fight with Comcast. If I don't hear back from Comcast in the next few days to resolve this matter, I intend to file a complaint with the FCC.


What you need to do is take the death certificate down to your local Comcast office and have them close out the account and issue the refund.  You will also need proof that you are the executor of his estate.  In this case an ETF should not be applied.

 

I am very sorry about your brother's death.  Please take care.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 263 views
  • 0 kudos
  • 2 in conversation