Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,283

members

1,353

online

29,315

topics

Top

Downgrading

New Poster

Downgrading

So I’m curious about how I would go about downgrading my account. I have internet and TV and we really don’t watch TV like I thought we would so just wondering how I’d go about going back to just having my internet.
Admin1

Re: Downgrading

Hi tyramon75 -- I can help you with that downgrade request. Please send me a PM with your name, full service address, and either account number or linked phone number for authentication. I'll review what Internet only offers we have available to you.

 

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Downgrading

I'm also interested in downgrading from internet and basic cable to only internet. Can you tell me how this would work and change my current bill?

Thanks

Admin1

Re: Downgrading

geode -- I would need to look at your account as well in order to see what options are available to you. I would need a PM from you with the above information. Your current bill would be prorated to reflect the downgrade. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 340 views
  • 0 kudos
  • 3 in conversation