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Downgraded, but still being charged

New Poster

Downgraded, but still being charged

I downgraded my services, but I'm still being charged. I've returned the equipment the day after I spoke with an agent. Went to pay my bill online and it's like I never even called. Still says I have the triple play , but no equipment. Also fix the online chat. If hasn't worked in the past 6 months. Keeps saying telephone number is incorrect. There isn't a place to put a phone number when starting a chat or trying to start a chat.
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Regular Contributor

Re: Downgraded, but still being charged

You are billed advance for service, so a recent change would not reflect until the next billing cycle, and would be pro-rated.
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