Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,784

members

611

online

29,798

topics

Top

Downgrade Service

Regular Visitor

Downgrade Service

I would like to keep Comcast but can no longer afford both TV and Internet.  I need internet, but would like to cancel TV as I rarely have time to watch it.  I would rather keep internet than canceling all together, just need something more affordable.  Looking forward to a solution and hope I'm able to reach one here as others have.  

 

Thanks in advance. 

Tags (1)
Official Employee

Re: Downgrade Service

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 168 views
  • 0 kudos
  • 2 in conversation