Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,875

members

58

online now

1,938,152

discussions

Top

Double charge

New Poster

Double charge

Hi there. I was charged twice for this month. I got an email on the 5th saying that due to an error on your end, you were not able to process payment. And then, on the 8th, I got another email saying payment was processed. HOWEVER, only credit card statement, I was charged on both dates—and both IDENTICAL charges went through. I would like this refunded ASAP.
Official Employee

Re: Double charge

Hi Ksaluser, I can review these charges for you. Could you please send me a private message with your account information (name on account, address and account number).

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 125 views
  • 0 kudos
  • 2 in conversation