Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,237

members

953

online

29,943

topics

Top

Does the Ecobill "Discount" actually even exist??

New Poster

Does the Ecobill "Discount" actually even exist??

SIgned up for ecobill and never received discount . . . don't really want to spend an hour on phone with Xfinity. Would really like to see the company live up to the promises and commitments that its employees make to customers. If I ran my business like this, I'd be bankrupt!

Service Expert

Re: Does the Ecobill "Discount" actually even exist??


@unhappyandfrust wrote:

SIgned up for ecobill and never received discount . . . don't really want to spend an hour on phone with Xfinity. Would really like to see the company live up to the promises and commitments that its employees make to customers. If I ran my business like this, I'd be bankrupt!


Ecobill + Autopay = $5 discount

You need to have both in order to get the discount.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Does the Ecobill "Discount" actually even exist??

I never signed up for Ecobill and i got a letter in the mail saying I would not recieve the discount anymore - which i never got in the first place ... I don't get a paper bill - I pay online but it is not AUTO PAY... so i have to pay for you to send an email for me to pay the bill - AND - IN FACT my bill keeps going UP ... went up another 8.00 this month - so now I am paying close to 40.00 in fees and extra 'whatevers' ... and the sports fee has gone up too - so now I am paying for someone else to watch sports - which I DO NOT EVER watch ....seriously COMCAST ?

Official Employee

Re: Does the Ecobill "Discount" actually even exist??

Hi aneesah12, I can assist going over your bill and see if there is anyway to save you.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 296 views
  • 0 kudos
  • 4 in conversation