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Does comcast charge late fees for being 1 or 2 weeks late on payment

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Message 1 of 27
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My monthly iunternet bill is due today, but I am unable to pay it on time this month. I'm wondering if anyone knows if Comcast charges late fees if you're only 1 or 2 weeks late? I use to have Century link and they would always let me pay every two months and never charged a late fee. Just wondering if Comcast might be the same way with internet bills?

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Message 2 of 27
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Generally speaking 1 or 2 weeks late is fine Comcast understands things happen in life and people cannot always pay the bill exactly on time, usually you have at least 30 days before they even think of appling a late fee to the account usually its a little longer before they do but the thought comes to mind on day 30 of being late.  Hope this helps.

Posted by
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Message 3 of 27
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jssgee wrote: ... I'm wondering if anyone knows if Comcast charges late fees if you're only 1 or 2 weeks late? ...

My latest bill contains this note:


An administrative late fee of $7.95 will be assessed on accounts not paid within 38 days of the Billing Date of the invoice, and additional late fee will be assessed day 68 of the billing cycle.

For me, 38 days past the Billing Date is about 10 days after the Due Date.

Posted by
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Message 4 of 27
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My bill has this. As long as the bill is paid by or on the 10th there is no late fee.

 

Comcast late fee.PNG




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Message 5 of 27
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From the Residential Terms of Service: http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.html

 

f. Our Remedies if You Pay Late or Fail to Pay  1.Late or Non-Payments: You may be billed fees, charges, and assessments related to late or non-payments if for any reason (a) Comcast does not receive payment for the Services by the payment due date or (b) you pay less than the full amount due for the Services. YOU WILL BE ASSESSED A LATE FEE OF 10% PER MONTH FOR ANY PAYMENT AMOUNT THAT HAS NOT BEEN PAID IN FULL AFTER 45 DAYS FROM THE DATE THE INVOICE WAS SENT. No more than three (3) monthly late fees will be imposed for any single payment amount that is past due, regardless of the period during which the payment remains past due.

 

 

 



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Message 6 of 27
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Every time I'm one or two weeks like Comcast charges me $9.95.
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Message 7 of 27
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Comcast will charge a late fee if you are 5 minutes late with you payment East Coast time. In other words, if your bill is due by the end of the business day at 5:00 and  you live in the Pacific Coast and pay your bill at 3:39, Pacific Coast Time, they will charge you a $40 late fee.

I didn't get it in time because I have a very exhausting work schedule and didn't have mt alert set to pay it a day earlier. I had the money, I was just too tired. I paid it before end of business on my coast.  I don't live by their clock!

So sorry to tell you this, Comcast is lying to you if they say they won't charge you a late fee. They'll do it in a heartbeat if you're 5 minutes late!

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Message 8 of 27
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Comcast bills in advance of the service delivery date, so this practice is like charging interest before you lend money.

Posted by
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Message 9 of 27
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Hello All,

 

Here at Comcast we do bill a month in advance. Some benefits of this is cycle billing is designed to ensure that after the first bill, the customer will always be billed for exactly 30 Days of regular service (not including Pay Per View, XFINITY On Demand, Toll Usage, or other additional fees). A customer’s first two bills may be less than a month apart but he/she will be billed monthly (approximately one month in advance) thereafter, until disconnection.  As far as late fees, depending on how overdue a payment is, late fees may be charged or service could be interrupted or disconnected. Payments are due on or before the date stated on the customer bill. If a bill is not paid on time, the customer will receive a late payment notice. Depending on the severity of the past due payment timing, the account will be subject to incurring late fees, interruption of service, and possible account disconnection. The late fee policy also varies by your region. I hope this helps bring some clarity.

 

Thank You!




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Message 10 of 27
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Guess again.

I live on the West coast and the Comcast business office is apparently on the East coast. I posted my payment online about 3pm on the due date but because it was 6pm on the East coast I was charged! For a fact, I do not set my clock to East coast time nor do I do business on East coast time.  I finally got the fee reversed but not before the hellish frustration of trying to talk to a live person and having to convince them the charge was not justified!  For a fact, when it is 6:00 there it is not 6:00 here.

I guess this is why so many people hate Comcast. Don't pretend you don't know that.

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Message 11 of 27
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I have a question I'm new to Comcast, I wanted to know my bill is due the 15th I wanted to do a partial payment or pay towards the end of the month. Will my services be shut off or how long to I have to pay the remaining balance before they shut my service off?
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Message 12 of 27
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jasmine6,

 

I see that you have spoken with a Representative regarding this issue. Do you still need assistance?

 

 




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Message 13 of 27
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I get basic Internet for $24.99 a month. When I pay late there's a $9.50 late fee. When I say late I mean a week. It's rediculous to be charged a 38% late fee, especially when your paying in advance of the service your receiving. Just another reason to hate Comcasts approach to customer service.
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Message 14 of 27
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Are you kidding? Comcast charges a late fee if pay on time on the West Coast because it's after closing on the East Coast! I got busy this week and almost forgot to pay my bill.  I had a long day at work and didn't get online until I got home and even though I paid it on the due date, they'll charge me late because it was "after hours" on the East Coast! I can't believe they get by with that!

Now you got me started and I'm getting angry thinking about all the other things I hate them for! We don't have any choice around here. The only other option is "Dish Network" and they're a nightmare!

Posted by
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Message 15 of 27
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Hi lgebaroff,

 

I apologize for the inconvenience you experienced. In reviewing your account I was unable to find the late fee. Please let us know if you have any additional questions and concerns. We will be glad to assist you.




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Message 16 of 27
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Thank you, 

Comcast must have changed their policy. In the past, they charged for being less than an hour late East Coast time even though I live in the West Coast.

Posted by
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Message 17 of 27
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To avoid a late fee, the monthly payment has to be payed before the printing date of the new billing statement.  The date the bill is generated is the date at the top of the bill near the balance & received payment information.  If it is not paid before the next bill is paid, a late fee is applied.




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Message 18 of 27
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Hi i was wondering if i pay half my bill today and other half next week will my services be interrupted? My bill is due tomorrow.
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Message 19 of 27
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brunsonshakira,
 
If you contact our Collections Department at 1-800-XFINITY they will be able to help you set up a payment arrangement to prevent and interruption of service.
 


 




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Message 20 of 27
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Four days after the due date there was a late charge of $9.95 and I received a notice that I may receive a late charge two days after the charge!

 

How do you find the regional policy?  Thanks.

Posted by
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Message 21 of 27
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Anon1554123,

 

I am truly sorry that the notice was sent to you after the late charge was applied. I have credited the late fee to your account. In regards to the regional policy, you can look up the policies and agreements at (http://www.comcast.com/Corporate/Customers/Policies/subscriberAgreement.html). If you have any further questions or concerns, feel free to reach back out.

 

 




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Message 22 of 27
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ComcastKristyl wrote: ... In regards to the regional policy, you can look up the policies and agreements at (http://www.comcast.com/Corporate/Customers/Policies/subscriberAgreement.html).  ...

Two problems with that:

 

  1. The link you posted won't work in most browsers. It should be http://www.xfinity.com/Corporate/Customers/Policies/subscriberAgreement.html
  2. For me, the page the link points to only lists specific late fee policies for a few areas in Maryland. I was going to suggest that perhaps the poster can find the information on their bill, but I see that the late fee policy that was once present on my bills (for South Central PA) has been removed. Couldn't you just look it up and post it for them?
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Message 23 of 27
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Your comment says 10% - my bill says 20% for being one week late? You're gouging your customers for one week - not a monht.

Posted by
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Message 24 of 27
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Your post was removed to a secure location for a violation of Forum Guidelines [language]. If you are not familiar with our Guidelines you may review them here.

Posted by
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Message 25 of 27
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Hi eversurfer -- Your billing statement states that accounts that are not paid in full by the due date are subject to a $9.50 fee. Late fees are a flat fee rather than a percentage of your monthly rate.  




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Message 26 of 27
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Comcast is merciless on charging late fees.  That's because these fees fund the greedy corporate executives bonuses.  These executives get bonuses based upon  the extra billion+ dollars they collect on late fees.   They remind me of the practices of Wells Fargo.   And we all know what happened to Wells Fargo.

 

If you're bill is 1-31...and you dont' pay on their mysterious due date, which is usually around the 10-20th of the month (which the bill can show up anytime online) then they will charge you 25% late fee.    Comcast is an example of corporate greed at its best.

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Message 27 of 27
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suedee45 wrote:

Comcast is merciless on charging late fees.  That's because these fees fund the greedy corporate executives bonuses.  These executives get bonuses based upon  the extra billion+ dollars they collect on late fees.   They remind me of the practices of Wells Fargo.   And we all know what happened to Wells Fargo.

 

If you're bill is 1-31...and you dont' pay on their mysterious due date, which is usually around the 10-20th of the month (which the bill can show up anytime online) then they will charge you 25% late fee.    Comcast is an example of corporate greed at its best.


And yet if paid on time there is no fee for that. :-) I find autopay for Comcast and every single one of my bills eliminates the issue of paying a fee, just a thought.