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Posted by
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Member Since: ‎03-29-2012
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Does comcast charge late fees for being 1 or 2 weeks late on payment

My monthly iunternet bill is due today, but I am unable to pay it on time this month. I'm wondering if anyone knows if Comcast charges late fees if you're only 1 or 2 weeks late? I use to have Century link and they would always let me pay every two months and never charged a late fee. Just wondering if Comcast might be the same way with internet bills?

Posted by
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Member Since: ‎03-29-2012
Posts: 1

Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

Generally speaking 1 or 2 weeks late is fine Comcast understands things happen in life and people cannot always pay the bill exactly on time, usually you have at least 30 days before they even think of appling a late fee to the account usually its a little longer before they do but the thought comes to mind on day 30 of being late.  Hope this helps.

Posted by
Gold Problem Solver
Member Since: ‎12-03-2007
Posts: 9,555

Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

[ Edited ]

jssgee wrote: ... I'm wondering if anyone knows if Comcast charges late fees if you're only 1 or 2 weeks late? ...

My latest bill contains this note:


An administrative late fee of $7.95 will be assessed on accounts not paid within 38 days of the Billing Date of the invoice, and additional late fee will be assessed day 68 of the billing cycle.

For me, 38 days past the Billing Date is about 10 days after the Due Date.

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 15,192

Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

My bill has this. As long as the bill is paid by or on the 10th there is no late fee.

 

Comcast late fee.PNG



 


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Posted by
Email Expert
Member Since: ‎05-21-2006
Posts: 29,244

Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

From the Residential Terms of Service: http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.html

 

f. Our Remedies if You Pay Late or Fail to Pay  1.Late or Non-Payments: You may be billed fees, charges, and assessments related to late or non-payments if for any reason (a) Comcast does not receive payment for the Services by the payment due date or (b) you pay less than the full amount due for the Services. YOU WILL BE ASSESSED A LATE FEE OF 10% PER MONTH FOR ANY PAYMENT AMOUNT THAT HAS NOT BEEN PAID IN FULL AFTER 45 DAYS FROM THE DATE THE INVOICE WAS SENT. No more than three (3) monthly late fees will be imposed for any single payment amount that is past due, regardless of the period during which the payment remains past due.

 

 

 



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Posted by
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Member Since: ‎05-21-2013
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Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

Every time I'm one or two weeks like Comcast charges me $9.95.
Posted by
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Member Since: ‎12-21-2014
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Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

Comcast will charge a late fee if you are 5 minutes late with you payment East Coast time. In other words, if your bill is due by the end of the business day at 5:00 and  you live in the Pacific Coast and pay your bill at 3:39, Pacific Coast Time, they will charge you a $40 late fee.

I didn't get it in time because I have a very exhausting work schedule and didn't have mt alert set to pay it a day earlier. I had the money, I was just too tired. I paid it before end of business on my coast.  I don't live by their clock!

So sorry to tell you this, Comcast is lying to you if they say they won't charge you a late fee. They'll do it in a heartbeat if you're 5 minutes late!

Posted by
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Member Since: ‎07-27-2015
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Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

Comcast bills in advance of the service delivery date, so this practice is like charging interest before you lend money.

Posted by
Official Employee
Member Since: ‎03-19-2015
Posts: 2,457

Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

Hello All,

 

Here at Comcast we do bill a month in advance. Some benefits of this is cycle billing is designed to ensure that after the first bill, the customer will always be billed for exactly 30 Days of regular service (not including Pay Per View, XFINITY On Demand, Toll Usage, or other additional fees). A customer’s first two bills may be less than a month apart but he/she will be billed monthly (approximately one month in advance) thereafter, until disconnection.  As far as late fees, depending on how overdue a payment is, late fees may be charged or service could be interrupted or disconnected. Payments are due on or before the date stated on the customer bill. If a bill is not paid on time, the customer will receive a late payment notice. Depending on the severity of the past due payment timing, the account will be subject to incurring late fees, interruption of service, and possible account disconnection. The late fee policy also varies by your region. I hope this helps bring some clarity.

 

Thank You!

Posted by
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Member Since: ‎12-21-2014
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Re: Does comcast charge late fees for being 1 or 2 weeks late on payment

Guess again.

I live on the West coast and the Comcast business office is apparently on the East coast. I posted my payment online about 3pm on the due date but because it was 6pm on the East coast I was charged! For a fact, I do not set my clock to East coast time nor do I do business on East coast time.  I finally got the fee reversed but not before the hellish frustration of trying to talk to a live person and having to convince them the charge was not justified!  For a fact, when it is 6:00 there it is not 6:00 here.

I guess this is why so many people hate Comcast. Don't pretend you don't know that.

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