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Does Comcast have a Customer Retention Dept? I was told you no longer have one

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Does Comcast have a Customer Retention Dept? I was told you no longer have one

Does Comcast still have a Customer Retention Dept.  I was told you no longer do.

My internet bill has gone up by $20 and if someone is not able to help then I will have to leave your service.

Anyone care?

Service Expert

Re: Does Comcast have a Customer Retention Dept? I was told you no longer have one


@BNantz wrote:

Does Comcast still have a Customer Retention Dept.  I was told you no longer do.

My internet bill has gone up by $20 and if someone is not able to help then I will have to leave your service.

Anyone care?


I think it's now called the "Loyalty" Department.

 

Yes, people do care.

 

Your post has gone into a queue and an Official Employee will reply to it as soon as they are able.  In the meantime, do not PM any Official Employee because it is against Forum Guidelines.




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Admin1

Re: Does Comcast have a Customer Retention Dept? I was told you no longer have one

Hi BNantz -- I can help you with your account rates. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll review what offers we have available to you.

 

Click my name (ComcastZach) and click Private Message Me. 


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