Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,745,535

members

16

online now

1,904,484

discussions

Back to Top

Different Plan Than What Was Told

Regular Visitor

Different Plan Than What Was Told

After the two year contract ended, I looked into what was the best plan for the service my family and I wanted.


I repeatidly mentioned that we do not have "HD" so we did not need a package that would charge extra for that.

 

However, my current bill now shows that I am under a plan that is not only HD, but charges much more than what was discussed.

 

If I read correctly, I am also currently not under any sort of contract, so this should be able to be fixed.

 

Any help with this would be appreciated.  Thank you for your time.

Official Employee

Re: Different Plan Than What Was Told

Hello @Buffjills. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 224 views
  • 0 kudos
  • 2 in conversation