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Different Plan Than What Was Told

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Buffjills
Regular Visitor
‎09-14-2017 05:39 AM
‎09-14-2017 05:39 AM

Different Plan Than What Was Told

After the two year contract ended, I looked into what was the best plan for the service my family and I wanted.


I repeatidly mentioned that we do not have "HD" so we did not need a package that would charge extra for that.

 

However, my current bill now shows that I am under a plan that is not only HD, but charges much more than what was discussed.

 

If I read correctly, I am also currently not under any sort of contract, so this should be able to be fixed.

 

Any help with this would be appreciated.  Thank you for your time.

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ComcastJoeTru
Official Employee
‎09-19-2017 03:40 PM
‎09-19-2017 03:40 PM

Re: Different Plan Than What Was Told

Hello @Buffjills. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 


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