Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,710,287

members

56

online now

1,873,494

discussions

Back to Top

Different Plan Than What Was Told

Posted by
Regular Visitor
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 1 of 2
140 Views

After the two year contract ended, I looked into what was the best plan for the service my family and I wanted.


I repeatidly mentioned that we do not have "HD" so we did not need a package that would charge extra for that.

 

However, my current bill now shows that I am under a plan that is not only HD, but charges much more than what was discussed.

 

If I read correctly, I am also currently not under any sort of contract, so this should be able to be fixed.

 

Any help with this would be appreciated.  Thank you for your time.

1 REPLY
Posted by
Official Employee

Message 2 of 2
50 Views

Hello @Buffjills. I can assist you with an account review to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon