Mid-January I began losing internet connectivity on a daily basis. I contacted Comcast support via chat using my phone's 4G connection; the support rep tried to send refresh signals to my Comcast supplied modem, but was unsuccessful. This resulted in the support rep scheduling an on-site service visit. My Comcast supplied modem was reset during the on-site visit, finally resolving the issue. However I just found out I was charged $40 for this in-house visit. NO ONE - Not the rep on the internet, nor the on-site service technician informed me I would be charged. It's pretty deceptive to charge me to fix something that I'm already paying for - which should be working - and not even bother to inform me.
I contacted billing and support and they're unwilling to refund this $40 charge.
I'm curious what other items Comcast charges for and doesn't tell their customers about? Am I going to be charged for posting this complaint? I'm guessing I'll be charged for talking to a billing representative who was unwilling to do anything to resolve this issue as well.
Hello @havard114. We apologize for the delay in getting to you. I can assist with reviewing the technician visit fee you were charged. Please reach out to me via private message and include your full name, service address, and account number so I can access your account. Click my name (ComcastJoeTru) and click Private Message Me.