Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,632

members

1,497

online

29,998

topics

Top

Customer Retention Unhelpful

Frequent Visitor

Customer Retention Unhelpful

Issue: My last billing cycle is now, my promos are up on March 18th. I scheduled service to be disconnected on that day and I am having AT&T install 50mbs internet on the same day for under $50. All your retentions rep could provide me was $74.99 (the lowest internet only plan on my account) or a double play bundle for $54.99.. what? Ok I don't want TV, I have cut the cord. One of these days you will realize that cord cutters will need affordable options. Considering that my area was just 25mbs until a month ago, 50 from ATT will be plenty

 

Here's my issue though. Your Philippines call center is now harrasing me.. calling and not speaking! I can hear them in the background chatting and cheering.. 

 

I attached a screenshot of all the calls and they are still coming.. Yes I wanted to remain a Comcast Customer and yes I understand that I might be eligible for a better deal after the 18th.. but I don't want a break in service so you guys can't help me now, then AT&T will be here the day before disconnect.

 

Also when did your retentions department move to the Philippines? Unless they lied and weren't retentions

Screenshot_20180303-172547.jpg
Frequent Visitor

Re: Customer Retention Unhelpful

Shane is helping me from an older post and Twitter got the calls to atop (or they at least stopped on their own)

Official Employee

Re: Customer Retention Unhelpful

Thank you Devin, this is actually the everyday pricing so there is no term or contract. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 195 views
  • 0 kudos
  • 2 in conversation