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Customer Loyalty and retention

Regular Visitor

Customer Loyalty and retention

I have been a Comcast customer off and on for over 20 years.

My bill is running over $300 per monthe with all taxes and fees.

I know Comcast offers great pricing to new customers but it is near impossible to get this for existing customers.

 

I need to cut my bill significantly or i will be forced to try other options.

Particularly interested in the X1 Preferred Double play currently offered to new customers for 114.99

 

Is there a way to talk to the right person without going through all of those phone prompts and talking to multiple people who cant or waont help with this issue.

Official Employee

Re: Customer Loyalty and retention

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Customer Loyalty and retention

Comcastshane
How do I PM you?
Regular Visitor

Re: Customer Loyalty and retention

I am in this exact same boat, and am paying close to $250/month. I would love to chat with someone from Comcast about options to lower my bill.

Official Employee

Re: Customer Loyalty and retention

Hello jdev0807, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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Re: Customer Loyalty and retention

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