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Credit for Snow Storm cable loss

Posted by
Visitor
Message 1 of 13
1,836 Views

During the snow storm last week we lost cable, telephone, internet from Sunday, October 30, through Wednesday, November 2nd.  I believe we can obtain a credit for that time. Can you explain the process to apply for the credit?

 

 

12 REPLIES
Posted by
Silver Problem Solver

Message 2 of 13
1,832 Views

johnny100 wrote:

During the snow storm last week we lost cable, telephone, internet from Sunday, October 30, through Wednesday, November 2nd.  I believe we can obtain a credit for that time. Can you explain the process to apply for the credit?

 

 


Hello,

Call 1-800 comcast and ask for the billing dept.

Posted by
Visitor
Message 3 of 13
1,813 Views

During the snow storm of IO/29-11/6 we had none of the serves we recieve from comcast. Can we get a credit for this time without service?

Posted by
Silver Problem Solver

Message 4 of 13
1,806 Views

as stated above call comcast and ask for a credit  This is a customer to customer forum. 

Posted by
Visitor
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Message 5 of 13
1,763 Views

Tried several times! Backlog of phone call,s on hold tooooo long with no success!

Posted by
Visitor
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Message 6 of 13
1,762 Views

Can't get through on the phone with Comcast!!!!!

Posted by
Regular Visitor
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Message 7 of 13
1,731 Views

As another customer in the same situation from the Oct 29 storm, a couple days after power and cable, etc were restored after 6 days without, I logged into my Comcast account online, the Customer Service tab, then Live Chat option and wrote: "I'm writing to find out how much our account will be credited for the 6 -day loss of service from the Oct 29 storm"; it took a whopping 5 minutes to get confirmation of credit to my account for the days lost. Granted, there was this pretty funny little exchange about whether and when I had reported the interruption of service (LOL, seeing as how we didn't have power, phone, or internet, um, I HADN'T), because clearly the person was elsewhere on the globe where they didn't know about the storm, but otherwise it was quick and speedy. Good and speedy job on this one Comcast.

Posted by
Visitor
Message 8 of 13
1,649 Views

I've been without service, including a home phone, for 13 days.

 

Maybe I should ask them for a free month?

Posted by
Regular Visitor
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Message 9 of 13
1,593 Views

Similar situation here.  We are still out on 11/13.  We've requested service (the cable needs to be reattached to the pole,) and were given an 11/19 appointment.  My husband has had to take 2 weeks vacation because he works from home!!  He can't work elsewhere due to the internet security he needs through our router.  NOT GOOD!

Posted by
Service Expert

Message 10 of 13
1,590 Views

try this

 

Share your problem with the Comcast Cares team at We_can_help@comcast.com before 3pm EST (weekend only), you may receive a response

 

or this

I would immediately send an email to the We Can Help Team:



Please include all of the following in your email:



Your full name

Service Address

Home phone number & an alternate number where you can be reached

Your Comcast Account Number

A link to this Thread

All the details, including dates of the problems



Send to: We_Can_Help@cable.comcast.com

SI VIS PACEM PARA BELLUM

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Posted by
Regular Visitor
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Message 11 of 13
1,589 Views

Thank you Moguns - I will try that.

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Message 12 of 13
1,566 Views

Hey!  It worked!!  We have internet and phone back... there's a guy outside now. 

Posted by
Service Expert

Message 13 of 13
1,546 Views

Great!!!!

I am glad that it helped!!!

SI VIS PACEM PARA BELLUM

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Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon