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Constant Billing Issues

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Constant Billing Issues

I have spent over 6 hours on the phone with Comcast agents since the end of January. I was promised a reduced rate to my plan if I signed a 2 year contract. I agreed to the terms however my bill never got changed. I call back every month to try and get it adjusted but it never does. I have been promised over $100 in fee’s and correction to hit my account but they never come in. Each time I call I receive a ticket number and promise that it will get fixed but it never does. Honestly, Comcast is the worst company I have ever dealt with.

Official Employee

Re: Constant Billing Issues

Hi bbums3416, thank you for reaching out here and I can look into this for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


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New Poster

Re: Constant Billing Issues

I have also had the same issue when now my services still has not been completely functional since I moved then you are on the phone for literally hours with no resolve. I have been trying to get my bill and services fixed for over a month.
Official Employee

Re: Constant Billing Issues

Hi melishad28, I see ComcastKenF has already reached out to you in the thread you created.

 

Thank you


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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