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Comcast won't give me my credit back!

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Comcast won't give me my credit back!

When I cancelled my service, Comcast owed me $38.99 and claims to have sent the check to my billing address. Unfortunately their system limits to very few characters and doesn't have a second address line. So the check never arrived. I asked to change the billing address and re-send the check, but this has not been done. How do I get my money back?!

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Official Employee

Re: Comcast won't give me my credit back!

Hi ben0104, I apologize for your experiences, I can assist in researching this for you and will send you a private message to further assist.

 

Thank you




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Official Employee

Re: Comcast won't give me my credit back!

Hi Ben0104, I have responded to your private message.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon