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Comcast customer service lives up to its name!

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Comcast customer service lives up to its name!

I contacted Customer service about a on going dispute of a charge that I have been dealing with Comcast for over a year about the "Regional Sports fee". I explained to them that I understand what the charge is for but i can not watch local MLB games that are in my "region" online when I am not at home. I work second shift (3:30-11:30) and majority of the games are on in the early afternoon to late evening. So when I am at work I can not watch them. I have been a die hard Phillies fan my whole life so i am pretty religious about watching games when their on. I explained that if the charge is for Comcast to broadcast the games i should be able to watch them online when i am away from home, i can watch them online if I am at home but why would I watch them online at home when i have a T.V? Up until this month for over the past year Comcast has credited me each month for the fee but this past month i called and they said they would do a one time credit for me. I got my bill this month and the charge is still on the account so I called to make sure it was removed and they said theirs no record of it being credited and its a valid charge. The rep forwarded me a link to a form to fill out and someone from the customer service office would call me. I filled the form out and within a few hours received an email saying that its a valid charge and they cant do anything about it. I replied back that i want a phone call to talk to someone.

The next day someone called me and i went through the whole thing again and of course they kept saying its a valid charge. I explained i work second shift and i cant watch most of the games. Her response was and i quote "Maybe you should look into getting a different job". I abruptly told her she can stop wasting my time and hers and hung up on her. 

How is that customer service? I work second shift so i can watch my 2 young children during the day while my wife is at work so we don't have to pay the astronomical day care fees so we can save money, not because i choose to work that shift. I think Comcast needs a reality check and realize their customers are people to. I will be calling tomorrow to cancel all services. Theirs a ton of other companies out thier that have way better deals i will not put up with comcast's run around anymore!

Cable Expert

Re: Comcast customer service lives up to its name!

To close your account:

 

Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.

 

Or

 

Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.




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