Xfinity plant
Xfinity globe
Community Forum

Collections bill

New Poster

Collections bill

I got a call from collections saying I owed money and got disconnected and lost number as well. But I just payed it through myxfinity account online. Will it go through even though it wasn’t done through collections and I did it directly through xfinity? Or did I need to go through collections?
Official Employee

Re: Collections bill

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.