Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,730

members

1,610

online

29,037

topics

Top

Collection account

New Poster

Collection account

for some reason i have a collection account with comcast but i actually have my first account with comcast right now so i dont understand how i have a totally different account & ive disputed it mutiple times but it still remains & it was opened before i was even old enough to open an account, can i please have some assistance?

Official Employee

Re: Collection account

Hi @YoungDrice,

 

I can help look into this for you. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

 

If possible, please also submit a screenshot of what is reporting on your credit from Comcast. Chat with you soon. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 203 views
  • 0 kudos
  • 2 in conversation