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Chat history secret ?

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Chat history secret ?

I asked for a new 5.99 box months ago....when i asked via chat the first time and never recieved it. i chatted again with an agent who promised i would get the same box however a newer version . I did recieve the box however have not looked at my bill in a couple months. Needless to say i have been charged 9.99 a month for the box which i requested which was supposed to be 5.99  now i am trying to locate the chat which i did email and saved to myself and it is missing. I dont want to pay 9.99 for a box which the lady stated would cost 5.99